Refund policy
Returns & Refunds
We want you to be happy with your ROAMUTT purchase. If there is a problem with your order, please contact us at roamutt@outlook.com.au before returning any product.
Faulty, damaged or incorrect products
If your product arrives damaged, faulty, is missing parts, or is not the product you ordered, please contact us as soon as possible. We may ask you to provide photographs or video showing the issue so we can assess the problem and arrange an appropriate solution.
If a product is confirmed to have a problem covered by the Australian Consumer Law, ROAMUTT will cover or reimburse reasonable return costs where required by law.
Please do not return or dispose of a product until we have provided instructions.
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Where applicable, you may be entitled to a repair, replacement, refund or other remedy under Australian Consumer Law.
Change-of-mind returns
We may accept eligible change-of-mind returns if you contact us within 14 days of receiving your order.
Change-of-mind returns are subject to the product being eligible for return and meeting the applicable return conditions. Some products may be excluded from change-of-mind returns.
Please contact us before returning anything. Unauthorised returns may not be accepted.
For an accepted change-of-mind return, you are responsible for arranging and paying for return shipping unless we tell you otherwise.
Refunds
Once an approved return or claim has been processed, any applicable refund will be issued to the original payment method. Your bank or payment provider may require additional time for the refund to appear in your account.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.
Contact
For returns, refunds or problems with an order, contact:
ROAMUTT
roamutt@outlook.com.au