Privacy Policy

Last updated: September 30, 2026

ROAMUTT operates this store and website, including all related information, content, features, tools, products and services, to provide you with our products and services (the “Services”). ROAMUTT is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose and otherwise handle personal information when you visit or use our Services, make a purchase or otherwise communicate with us.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect or process:

• Contact details, including your name, billing address, shipping address, phone number and email address.
• Financial and payment information, including transaction details, payment method and payment confirmation. Payment information required to process your purchase may be collected and processed by Shopify and our payment service providers.
• Account information, including your username, password, preferences and settings where applicable.
• Transaction information, including products you view, add to your cart or purchase, and information relating to returns, refunds, cancellations and previous transactions.
• Communications with us, including information you provide when contacting us about an order, product or customer-service enquiry.
• Device information, including information about your device, browser, network connection, IP address and other identifiers.
• Usage information, including information about how you interact with and navigate our Services.

Personal Information Sources

We may collect personal information:

• Directly from you, including when you make a purchase, create an account, contact us, subscribe to marketing communications or otherwise provide information to us.
• Automatically through the Services, including through your device, cookies and similar technologies when you visit or use our website.
• From our service providers, including providers that enable us to operate our store, process payments, fulfil orders, provide shipping, analyse website activity or provide other business services.
• From our partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

We may use personal information for the following purposes:

• Providing and improving our Services. This includes processing payments and orders, arranging fulfilment and shipping, providing tracking information, processing returns and refunds, maintaining customer accounts, remembering preferences and improving the shopping experience.
• Marketing and advertising. We may use personal information to send marketing or promotional communications where permitted, and to advertise or promote our products and Services. You can unsubscribe from promotional emails at any time using the unsubscribe option included in those emails.
• Security and fraud prevention. We may use personal information to provide a secure shopping experience and to detect, investigate or prevent fraudulent, illegal, unsafe or malicious activity.
• Communicating with you. We may use personal information to respond to enquiries, provide customer support and communicate with you regarding orders, deliveries, returns or other matters relating to our Services.
• Legal and regulatory purposes. We may use personal information to comply with applicable laws, respond to valid legal processes, enforce our terms and policies and protect our legal rights.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide our Services, including:

• To Shopify and other service providers that provide services on our behalf, including payment processing, website hosting, IT services, analytics, customer support, order fulfilment and shipping.
• To suppliers, fulfilment providers and delivery carriers where necessary to process, fulfil and deliver your order.
• To business and marketing partners that assist us with advertising and marketing, where permitted by applicable law.
• When you request, direct or consent to the disclosure of information to another party.
• Where required to comply with applicable legal obligations, respond to lawful requests, enforce our terms or policies, prevent fraud, or protect our rights or the rights of others.
• In connection with a legitimate business transaction, such as a sale or transfer of all or part of the business, subject to applicable law.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services to provide and improve the Shopify platform and related services.

Information you provide through our Services may be transmitted to and shared with Shopify and other service providers, including providers located outside Australia.

Shopify may also process information about your interactions with our store, other merchants and Shopify to provide certain enhanced features and services.

You can learn more about Shopify’s handling of personal information by reviewing the Shopify Consumer Privacy Policy and Shopify’s privacy tools.

Cookies and Similar Technologies

Our Services may use cookies and similar technologies to operate the website, remember preferences, understand how visitors interact with the Services, provide functionality, improve performance and support advertising or marketing where applicable.

Some cookies may be placed or processed by Shopify or other service providers used to operate our store.

Your browser or device may allow you to control or disable certain cookies. Disabling cookies may affect the functionality of some parts of our Services.

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a third-party website or service, you should review that party’s privacy and security practices. ROAMUTT is not responsible for the privacy, security, accuracy or practices of third-party websites or services that we do not control.

The inclusion of a link does not necessarily constitute an endorsement of that third party or its content.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children.

If you are a parent or guardian and believe a child has provided us with personal information, please contact us so we can take appropriate action.

Security and Retention of Your Information

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

However, no method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing our Services, maintaining appropriate business and transaction records, resolving disputes and complying with legal or regulatory obligations.

Your Rights and Choices

Depending on applicable law and your circumstances, you may have rights in relation to personal information we hold about you.

These may include the ability to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of personal information where applicable.
• Manage your marketing communication preferences.

You can contact us using the details below if you wish to make a privacy-related request.

We may need to verify your identity before processing certain requests. Some information may need to be retained where required or permitted by law, including records relating to transactions, taxation, fraud prevention or legal obligations.

If you unsubscribe from promotional communications, we may still send you non-promotional communications relating to orders, transactions, customer service or other necessary aspects of our relationship with you.

Complaints

If you have a complaint or concern about how we handle your personal information, please contact us at roamutt@outlook.com.au. We will review your concern and respond within a reasonable period.

Where applicable, you may also have the right to lodge a privacy complaint with the Office of the Australian Information Commissioner (OAIC) or another relevant privacy regulator.

International Transfers

Some of our service providers, including Shopify and other technology, payment, analytics, fulfilment and service providers, may process or store personal information outside Australia. As a result, your personal information may be transferred to or processed in countries other than Australia.

Where applicable, we take reasonable steps to ensure that personal information disclosed overseas is handled appropriately and in accordance with applicable privacy requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, legal requirements or other operational reasons.

When we make changes, we will publish the revised Privacy Policy on our website and update the “Last updated” date. Where required by applicable law, we will provide additional notice of material changes.

Contact

If you have questions about this Privacy Policy, our privacy practices, or would like to make a request concerning your personal information, please contact:

ROAMUTT
Email: roamutt@outlook.com.au
Australia